Shipping & Returns
Welcome to the Shipping & Returns page for J.M. Custom Creations! We're located in Vernon, British Columbia, Canada, and we're committed to ensuring you're delighted with your unique wood and epoxy items. Here’s what you need to know about how we ship our creations and handle returns.
Shipping methods
We typically ship our creations using Canada Post, FedEx, or Puralator. This ensures your unique wood and epoxy items arrive safely and securely. The specific carrier may vary depending on the size and weight of your order, as well as your location within Canada.
Delivery times
For orders within Canada, please allow 3-5 business days for your unique wood and epoxy item to arrive. Please note that delivery times may vary depending on your specific location and any unforeseen circumstances with the carrier. We appreciate your patience and understanding.
Returns & issue resolution
At J.M. Custom Creations, your satisfaction is our top priority. If you are not completely happy with your unique wood and epoxy item, we will work with you to figure out a solution and resolve any issues. Please contact us via the page, and we will do our best to make it right.
Shipping regions
Currently, we only ship within Canada. However, we are planning to expand our shipping options to include the US and worldwide in the near future. Stay tuned for updates! Thank you for your understanding as we grow J.M. Custom Creations.